The Mindset of A Typical Small Business Shopper Is Shifting Thanks in part to major tech companies, your customer’s expectations are changing. Therefore, you must adapt to provide a better user experience (UX). You will see us reference the term UX or CX (customer experience) throughout this article. These phrases
This Pandemic Has Rocked The Foundation of Customer Trust The consumer confidence index is a way to measure consumer optimism in the health and well-being of the US economy. Optimism is expressed by customers’ behaviors and their willingness to spend money on products and services. Basically, the consumer confidence index
Has your auto repair business taken a hit in 2020? If so, you’re not alone. Stay-at-home orders, people working remotely from home, and the need for families to prioritize a reduced income has meant fewer cars being brought into mechanics for repair. Families now prefer to put off preventative maintenance
